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Bookings

The Butterfly Loft can accommodate one or two guests, sharing.

As there are open stairs and a wood burning stove, it is not suitable for young children.

To make a reservation to stay at the Butterfly Loft please call the booking line on 01908 266602. The booking clerk will check availability.

You will be directed to the website to make a payment.

Once payment has been made and we have received confirmation, the booking will be confirmed.

We will write to you within 24 hours to confirm the detailed booking arrangements.

Cancellation Policy

If you cancel your booking more than seven days prior to the date of arrival, an administrative fee of 20% will be charged to cover time and loss of booking.

Should you cancel after that time the whole amount will be charged for each night which we are unable to let the Butterfly Loft. If we are able to re-let it there is no charge for the apartment.

The total amount of the booking will be charged in the event of non-arrival.

Should you reduce your number of nights stay after your arrival, the full amount will be taken for each night.

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Our liability will not extend beyond these conditions.

Damage, Breakages and Missing Items

Please take care of the Butterfly Loft. You are responsible and liable for any breakages or damages which you cause to the apartment or its contents. Please report these as soon as they occur especially if you accidentally spill something; it’s much easier to clean if we know what it is and act quickly.

We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

We reserve the right to charge for missing items.

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility for these keys for the duration of your stay. Lost keys will be charged at £20.00 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Pets and Smoking

We do not allow pets to come into or stay at the Butterfly Loft.

Smoking is NOT permitted in any part of The Butterfly Loft or Clare Stables.

Please note that guests who breach this rule may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination Policy

The Butterfly Loft reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others. Please note that non-compliance of our non-smoking policy may constitute grounds for termination. In such circumstances no refunds will be made.

Privacy Policy

The owners of the Butterfly Loft (“we”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1) Definitions

  • Data controller – A controller determines the purposes and means of processing personal data.
  • Data processor – A processor is responsible for processing personal data on behalf of a controller.
  • Data subject – Natural person
  • Categories of data: Personal data and special categories of personal data
  • Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
  • Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, and political opinions, religious or philosophical beliefs.
  • Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

2) Who are we?

The Butterfly Loft is the data controller. This means we decides how your personal data is processed and for what purposes. Our contact details are: The Butterfly Loft, 1 Clare Stables, Vicarage Road, Stony Stratford, Milton Keynes, MK11 1BN. Email address: [email protected] For all data matters contact the Data Protection Officer at this address.

3) The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • Managing your booking. Your personal details are required in order for us to enter into a contract with you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by contacting The Butterfly Loft, 1 Clare Stables, Vicarage Road, Stony Stratford, Milton Keynes, MK11 1BN or [email protected]
  • Crime prevention and detection (including CCTV)

4) The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Business name and job title (if you contact us representing a business)
  • Payment information
  • In addition, for guests who are not resident in the UK, details of nationality, passport, details of next destination

5) What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data is as follows:

  • Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract
  • Processing necessary for compliance with The Immigration (Hotel Records) Order 1972 (as amended)
  • Processing necessary for the purposes of the legitimate interests of the data controller (business accounting and our business marketing and analysis), except where such interests are overridden by the interests or fundamental rights or freedoms of the data subject

6) Sharing your personal data

Your personal data will be treated as strictly confidential, and will only be shared as necessary with sub-processors providing services in connection with the operation of our online booking system and/ or managing your booking. Your personal data will not be shared with other data subjects or businesses/organisations except where there is a legal requirement to do so.

7) How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary for the purposes stated above. The need to retain personal data is reviewed at least annually. As a backstop data will be kept for up to seven years for the purpose of HMRC audit.

8) Providing us with your personal data

We require your personal data as it is a requirement necessary to enter into a contract.

9) Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics.

Cookies

On the 26th May 2011 the EU Cookie control law requires that we alert our visitors if we use cookies on our website.

Information supplied by cookies can help us analyse the profile of our visitors, which helps us provide you with a better user experience.

During your visits to our website you may notice some cookies which are unrelated to us. We do not control the dissemination of these cookies.

This site does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block cookies set by this or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this for a wide variety of browsers. You will also find details on how to clear cookies from your computer as well as more general information about cookies. For information on how to do this on your mobile phone’s browser, you will need to refer to your handset manual.

10) Transfer of Data Abroad

We do not transfer personal data outside the EEA.

11) Automated Decision Making

We do not use any form of automated decision making in our business.

12) Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

13) Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

14) How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact our Data Protection Officer at The Butterfly Loft, 1 Clare Stables, Vicarage Road, Stony Stratford, Milton Keynes, MK11 1BN or email: [email protected]

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

General

We reserve the right to amend these terms and conditions at any time.

You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.

We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.

If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.

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